CustoQ | clarity-first AI assistant
CustoQ is an embeddable AI customer assistant that automatically builds a knowledge base by crawling your site, help articles, and FAQs, then answers visitor questions with concise, conversion-focused responses.
Key features
- Auto-scan crawler: automatically indexes web pages, help docs and FAQs to create an up-to-date knowledge base.
- Embeds in conversation: display real pages, documentation, or videos inside chat responses so users can act without leaving the assistant.
- Lightweight widget: quick install (≈60s) and a small client footprint for fast integration on any site.
- 24/7 automated answers: reduces repetitive tickets and turns visitor confusion into conversions.
- Automatic weekly re-scan: keeps answers accurate by re-indexing site copy regularly.
- Quick replies & prompting: starter questions shown above the widget to guide visitors into asking high-value queries.
- Analytics & usage limits: tiered plans with answer quotas and analytics for optimization.
- Roadmap-driven features: upcoming video previews, AI confidence analytics, and interactive walkthroughs.
Technical strengths
- Indexing pipeline: site crawler + content parsing to create structured knowledge; designed for low maintenance and minimal manual curation.
- Embedding engine: secure iframe/embed rendering inside chats to surface actual product pages or walkthroughs.
- Scalable widget architecture: client-side lightweight chat UI with server-hosted model/decision logic; integrates via a small JS snippet.
- Security & deployment: hosted SaaS with whitelabel/growth options and file storage per plan.
Target users & use cases
- Small-to-medium businesses and startups that need to automate support, reduce agent workload, and increase conversions.
- Agencies implementing chat-driven onboarding or self-serve demos for multiple clients (whitelabel/consumption-based plans).
- Use cases: reduce support tickets, convert confused visitors into buyers, provide 24/7 product guidance, embed actionable docs/videos inside chat, and surface analytics to improve content.
